I’m a passionate and independent thinker who thrives on collaboration and delivering win-win outcomes for all.
This story all began with a knowing that there was a better way - for businesses and clients alike.
As senior leader with over 25 years’ commercial experience, I’ve seen and done quite a bit, with the battle scars to prove it. I’ve spent decades working in-house, client-side and agency, and I know what it takes to deliver the ultimate in success.
I am consistently recognised for my ability to quickly navigate complexities and deliver solutions that work both operationally and strategically, rallying the team to bring everyone along on what can only be a collective journey towards success.
I’m passionate about driving positive change and delivering long-term mutual benefit; I thrive on effective collaboration; I’m meticulous about good service and I value transparency. Curious by nature, I like to know the ‘why’ to see how best to help with the ‘how’.
Some career highlights…
Driving enterprise client growth
In less than 18 months, I grew a global telecom account from £50k to £2m services revenue value.
Prioritising client satisfaction
Recovering client satisfaction (CSAT) to 89% from sub 70% low point following partner acquisition.
Reducing cost whilst improving experience
Successfully reduced pre-sales expenditure (by over 60%) and improved client experience through deployment of paid discovery service as part of wider agile project methodology roll-out.
Embracing change, transforming performance
Merged two separate Microsoft partners with different organisational cultures and offerings into a single unified delivery approach with benchmarked standards, project metrics and reporting, all whilst prioritising client satisfaction.
Self-serve benefit realisation
Delivered a contractual overhaul to enable better self-serve for sales and account managers, reducing sales cycle by ca. one month.
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